7 Great Teachers & Lessons From WOMM-University
The last 2 days, I went back to school. The Word of Mouth Marketing Association (disclosure: theKbuzz is a proud member of WOMMA) held WOMM-U, an intensive 48 hour experience with presentations, breakout sessions, and parties galore. And I learned, a lot. Here are 7 great teachers and some of the great lessons I learned from them: (feel free to tweet these lessons to the world, just please, give the sources credit
1) Geoff Donaker, Chief Operating Officer, Yelp:
Your customers are talking about you anyway, why not set up a free business owner account at Yelp? (Or Twitter, or Facebook, etc.)
2) Sarah Hofstetter, Vice President, Emerging Media & Client Strategy, 360i:
In social media, automation is a recipe for failure.
3) Chas Edwards, Chairman, CEO, Federated Media: Social media is not a niche anymore.
All digital media is now word of mouth.
4) Jeben Berg, Creative Director of Cross Platforms Solutions, YouTube, Google:
There is no formula that works, including lots of $$$, to be successful on YouTube.
5) Chris Pan, Head of Brand Solutions, Facebook:
Use engaging content to allow interactions (likes, comments), 90% of interactivity will come from the WALL.
6) Duncan Wardle, Vice President, Global PR Integration & WDW PR, Disney Destinations:
Brands who don’t change from marketing to engaging will soon become nostalgia brands.
7) John Andrews, Mars Digital Managing Partner:
The field of dreams is dead. Building a microsite expecting massive traffic just
doesn’t work anymore. Build where people are.
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Thanks for this cool summary! I was hoping to find some takeaways from the event since I wasn’t able to make it. Yours is concise, poignant and very helpful!
Jeff Stephens
PSST! Word of Mouth Marketing for Banks and Credit Unions
Love this piece Dave. Great writeup on the most important stuff…thanks!
In trying to build fans for our FB page (& customers for our Gallery!) running into resistance from older adults which are a target shopping group for us. Let them know that they can go just to our public page. But how do you overcome a resistance to FB? Any suggestions?